Your Guide to Emirates Airlines Addis Ababa Office in Ethiopia

Your Guide to Emirates Airlines Addis Ababa Office in Ethiopia

Jul 3, 2025 - 12:08
 3
Your Guide to Emirates Airlines Addis Ababa Office in Ethiopia

Whether you’re planning a business trip, vacation, or international journey, having reliable support from your airline makes all the difference. If you're traveling with Emirates from Ethiopia, the Emirates Airlines Addis Ababa Office in Ethiopia serves as a dedicated hub for all your travel needs. Offering face-to-face assistance, booking services, and travel solutions, this office is a convenient touchpoint for travelers in Addis Ababa.

Located in the capital city, the Emirates office provides services to passengers before, during, and after their trip. From ticket booking and itinerary changes to baggage queries and disability assistance, the office is equipped to handle it all.


📍 Emirates Airlines Addis Ababa Office Details

Category Information
Office Address Addis Ababa, Ethiopia
Phone Number +971 (4) 295-1111
Email security@emirates.com
Website www.emirates.com
Working Hours 8:30 am – 5:30 pm (Tuesday to Thursday)
8:30 am – 9:00 pm (Wednesday)

🛫 Emirates Airlines Airport Office in Addis Ababa

Airport Bole Addis Ababa International Airport
Address XQMW+GG Addis Ababa, Ethiopia
Phone Number +251 116 652 222

🏢 Emirates Airlines Head Office

Location Emirates Group Building, Al-Garhoud, Dubai, UAE
Phone +971 (4) 295-1111
Website www.emirates.com

🌟 Services Available at Emirates Airlines Office in Addis Ababa

The Emirates Airlines Office in Addis Ababa offers a wide array of services that go beyond basic ticketing. Here’s what you can expect:

✈️ Flight Booking & Ticketing

Secure domestic and international tickets with the help of trained staff. This includes one-way, round-trip, and multi-city reservations.

🧾 Manage Booking & Modifications

Whether you need to change dates, rebook a flight, or upgrade your seat, the Addis Ababa team will assist with itinerary adjustments.

🎒 Baggage Policies & Claims

Get clarity on Emirates’ baggage allowance, excess fees, sports luggage rules, and start claims for delayed or lost baggage.

🧒 Unaccompanied Minor Travel

Plan your child’s solo journey with the help of the office. The staff ensures all guidelines are met for safe travel.

💺 Seat Upgrades

Upgrade to First or Business Class, choose extra legroom seats, or book additional seats for comfort.

👩‍⚕️ Medical & Disability Assistance

Passengers with disabilities, medical conditions, or pregnant travelers can arrange wheelchairs, extra assistance, or onboard medical aid.

🍽️ In-Flight Services

Pre-book meals, select Wi-Fi packages, and get details on entertainment options and Emirates lounges.

💰 Refunds & Cancellations

If your travel plans change, the office can help initiate refund requests, apply credits, or process cancellations.

📑 Travel Documents & Visa Guidance

Get assistance in checking passport validity, visa requirements, and entry restrictions for international destinations.

✈️ Group Travel Support

Planning a group or corporate trip? The office offers customized support and bulk ticketing options.


🔗 Useful Emirates Links


❓ Frequently Asked Questions (FAQs)

1. Where is the Emirates Airlines Addis Ababa Office located?

It is located in Addis Ababa, Ethiopia, and is easily accessible to residents and travelers within the city.

2. What are the working hours of the Emirates Addis Ababa office?

The office operates from 8:30 AM to 5:30 PM (Tuesday to Thursday), and remains open till 9:00 PM on Wednesdays.

3. Can I make international bookings from the Addis Ababa office?

Yes, you can book flights to any international destination serviced by Emirates.

4. Does the office assist with visa and travel documents?

Yes, the staff helps verify travel documents, including visa requirements and passport validity checks.

5. How can I change my flight booking?

Visit the office in person with your booking reference to request a date or destination change.

6. Is wheelchair service available?

Yes, you can request wheelchair assistance at the city office and at the airport.

7. Does Emirates offer child travel or unaccompanied minor services?

Absolutely. You can arrange unaccompanied minor services directly at the Addis Ababa office.

8. Can I get help with lost baggage?

Yes. The staff can assist with filing reports and tracking lost or delayed baggage at Bole International Airport.

9. How can I get a refund for a canceled flight?

The Addis Ababa team will guide you through Emirates’ refund policy and process your claim if you’re eligible.

10. Is it better to book group travel at the office?

Yes. Group and corporate travel are more efficiently managed in-person at the office, where bulk pricing and logistics can be discussed.


✨ Why Visit Emirates Airlines Addis Ababa Office?

While online tools are handy, the Emirates sales office in Addis Ababa offers personalized assistance that digital platforms simply can’t match. Whether you’re dealing with complicated booking scenarios or need quick help with an issue, the office provides:

  • Face-to-face support with zero hold times

  • Professional guidance for travel concerns

  • Access to exclusive offers and upgrades

  • Immediate documentation verification and issuance

If you're looking to book, reschedule, cancel, or simply ask questions, the Emirates Airlines Addis Ababa Office is the ideal place to start.


🧳 Conclusion

From helping with booking changes to ensuring special travel accommodations, the Emirates Airlines Addis Ababa Office in Ethiopia is your one-stop solution for seamless travel planning. No matter your travel need, their dedicated staff offers world-class service to make your Emirates experience exceptional. Avoid the hassle and enjoy a smoother journey by starting with a visit to their Addis Ababa office.

Ready for your next adventure? Let the Emirates team in Addis Ababa handle the details—so you can focus on the journey ahead.